Shipping & Returns

Standard shipping to Canada is FREE.
Order will take 3 days to process.
Depending on location and times of year some deliveries may take 7-10 days.

Please allow up to 3 business days for your order to process, which will then be shipped – you'll receive automatic notification when your order ships, as well as tracking info. If you need your order shipped sooner than the allotted 3 business day processing time, please contact us via email.

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the shipping carrier.

Standard shipping to U.S. is FREE.
Order will take 3 days to process.
Depending on location and times of year some deliveries may take 7-10 days.

Please allow up to 3 business days for your order to process, which will then be shipped – you'll receive automatic notification when your order ships, as well as tracking info. If you need your order shipped sooner than the allotted 3 business day processing time, please contact us via email.

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the shipping carrier.

By placing an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. Unfortunately we are unable to calculate these charges prior to your order being placed, and cannot be held responsible for them.

Shipping International is $50.
Order will take 3 days to process.
Depending on location and times of year some deliveries may take 14-21 days.

Please allow up to 3 business days for your order to process, which will then be shipped – you'll receive automatic notification when your order ships, as well as tracking info. If you need your order shipped sooner than the allotted 3 business day processing time, please contact us via email.

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the shipping carrier.

By placing an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. Unfortunately we are unable to calculate these charges prior to your order being placed, and cannot be held responsible for them.

Ontario customers will have 13% HST added to their order. HiSO is an Ontario based corporation. All other Provinces will have 5% GST added to their order.

There are no duties levied against orders in Canada.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, duties and customs, if applicable.

By placing an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. Unfortunately we are unable to calculate these charges prior to your order being placed, and cannot be held responsible for them.

International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties, customs and taxes levied on orders by their respective countries.

By placing an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. Unfortunately we are unable to calculate these charges prior to your order being placed, and cannot be held responsible for them.

Returns + Exchanges

You are free to return or exchange any garment for any reason within 14 days if it has not been damaged or washed, and has all original tags attached.

For instructions on returning merchandise please contact our Customer Care department at info@hiso.ca.

Please email info@hiso.ca with your order and submit a return or exchange request. If you ship your return without first receiving an approval email that includes your ra number(s), the processing of your return may be delayed because we may be unable to track your return.

Once we receive the garment, we will issue a full refund, or issue an exchange.

For any returned or exchanged items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. For exchanged items, we will pay the cost of re-shipping once the garment is received.

Please note, all discounted or promotionally priced merchandise is FINAL SALE.