Terms of Use

The HiSO website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to change or update information at any time without prior notice.


Copyright + Trademarks

All content of our website including text, graphics, logos, button icons, & photography is property of HiSO and is protected by Canadian and international copyright laws. You may copy, forward, and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with HiSO. Any other use of our web site, including reproduction, is strictly prohibited without our prior written permission.



Hiso.com respects our customers account information as private and confidential information and does not share this with outside parties. All orders placed are done through secure stripe.com and information collected is used solely for the purpose of shopping on hiso.ca.


International Customs + Duties Policy

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.


Purchase for personal use only

You may purchase products only for personal use and not for resale.



We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.


Violation of rules

HiSO reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.


Force Majeure

In case of force Majeure, HiSO’s obligations will be suspended. The contract between you and HiSO can, in such cases, be partially or fully terminated by yourself or by HiSO. A force majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, HiSO will attempt to resolve all issues in a timely manner.



HiSO does not guarantee that all items included in the HiSO web shop are in stock at the time of your order. In the event that an item is unavailable, HiSO will contact you shortly by phone or by e-mail. HiSO cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. HiSO may, at any time, amend the content of the site. Although HiSO strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, HiSO will give you the option of placing a new order with the correct price or canceling your order. HiSO, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where HiSO acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. HiSO cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. HiSO cannot guarantee problem-free, uninterrupted, and secure access to the site.



The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.


Accuracy and retention         !!!!!!!!!!!!

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from HiSO’s marketing list at any time by contacting our customer service at 1.416.596.7070 or by contacting us by email INFO@HISO.CA or mailing address listed below.


About cookies

Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.


Children's privacy

HiSO does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.


Legal purchase age         !!!!!!!!!!!!

If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on hiso.ca or any other website related to HiSO.

Does HiSO share your information with others?

HiSO does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any Acne Studios entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, HiSO contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on HiSO behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If HiSO is acquired by another entity or is merged or consolidated, information about HiSO customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.


Acceptance of privacy and modifications

By accessing and using the HiSO website (including purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. HiSO reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website. 


What information does HiSO collect?

HiSO collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your HiSO experience. In addition, HiSO collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties HiSO does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.